Our Insights

Finding a job in today’s economy is more challenging than in previous years. People of all ages struggle to find jobs in this market, and finding a career is even harder.

We’re well into the era of digital globalization, where businesses can deliver goods and services to far-flung communities around the world. That’s exciting because it opens many new doors for growth, innovation, and connection. However, when all eyes are focused on the frontier, it can be easy to overlook the benefits of community involvement on a local level.

In today’s economy, it’s the customers who call the shots. With the internet putting thousands of options into reach, a single interaction can send a company spiraling to fame – or extinction. As such, there’s an immense pressure on companies to get that interaction right. Yet, customer service remains mired in stereotypes of lackluster encounters with tired, glassy-eyed clerks. The quest of how to improve customer service is an uphill battle at best.