Our Insights

Rethinking Customer Service: How to Improve Encounters with Customers

Posted by XMC Inc on May 14, 2019 7:25:00 AM

In today’s economy, it’s the customers who call the shots. With the internet putting thousands of options into reach, a single interaction can send a company spiraling to fame – or extinction. As such, there’s an immense pressure on companies to get that interaction right. Yet, customer service remains mired in stereotypes of lackluster encounters with tired, glassy-eyed clerks. The quest of how to improve customer service is an uphill battle at best.

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Topics: business, culture, office

Why a Positive Organizational Culture Is Imperative to a Company’s Success

Posted by XMC Inc on May 10, 2019 7:44:00 AM

Cubicles are boring, and so are companies without a positive organizational culture – 88 percent of employees agree to this. Who would know better than the people who spend nearly two thousand hours per year in that environment?

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Topics: business, culture, office

The XMC blog provides insights about office technology solutions for small businesses, enterprises, and large institutions.

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