Our Insights

Rethinking Customer Service: How to Improve Encounters with Customers

Posted by XMC Inc on May 14, 2019 7:25:00 AM

In today’s economy, it’s the customers who call the shots. With the internet putting thousands of options into reach, a single interaction can send a company spiraling to fame – or extinction. As such, there’s an immense pressure on companies to get that interaction right. Yet, customer service remains mired in stereotypes of lackluster encounters with tired, glassy-eyed clerks. The quest of how to improve customer service is an uphill battle at best.

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Topics: business, culture, office

Why a Positive Organizational Culture Is Imperative to a Company’s Success

Posted by XMC Inc on May 10, 2019 7:44:00 AM

Cubicles are boring, and so are companies without a positive organizational culture – 88 percent of employees agree to this. Who would know better than the people who spend nearly two thousand hours per year in that environment?

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Topics: business, culture, office

3 Reasons Xerox Printers Are Perfect for Your Educational Institution

Posted by XMC Inc on Mar 20, 2019 10:47:16 AM

Xerox has been a leading provider of printing and document services in the education industry for over 40 years. Whether it is supporting mobile printing capabilities, reliable equipment, or streamlining administrative workflows, Xerox knows the best tools for the job. That’s why XMC recommends Xerox printers as part of its world-class print and document solutions for schools and universities.

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Topics: printers

Customize Your Personal Workflow with ConnectKey

Posted by XMC Inc on Mar 20, 2019 10:29:20 AM

Xerox printers are more than just multi-function devices which handle all of an organization’s printing and copying needs. To support their role as a critical part of business infrastructure, Xerox developed ConnectKey to introduce seamless integration between office printers and the existing digital infrastructure of modern businesses.

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Topics: xerox connectkey, printers

Why You Should be Excited about the Latest Production Printer Technology

Posted by XMC Inc on Mar 20, 2019 10:01:31 AM

It is 2019 and print marketing is thriving. Some 84 percent of millennials take the time to look through their mail, defying the decades-old refrain that print is dead. Printer technology is racing forward to new levels of innovation and performance.

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Topics: office equipment, printers

Signs It’s Time to Update Your Mailing Process

Posted by XMC Inc on Mar 20, 2019 9:38:14 AM

Whether sending important documents in the mail or engaging customers through direct mail marketing, a modern mailing process keeps business functions smooth. Even though many offices often embrace modern technology in their workflows, the mailing process remains fundamentally manual.

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Take Control of Your Own Equipment with Xerox Smart Kits

Posted by XMC Inc on Mar 8, 2019 7:58:00 AM

We’ve all heard the expression that “time is money.”

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Topics: office equipment, copiers, printers

How Can Easy Translator Transform the Educational Setting?

Posted by XMC Inc on Mar 4, 2019 7:05:00 AM

Does your educational institution require translation services on a regular basis?

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Topics: office equipment, xerox connectkey

The Secret Language of Printers and How to Accurately Assess Your Printing Needs

Posted by XMC Inc on Feb 28, 2019 9:37:30 AM

It probably goes without saying that every modern office needs equally up-to-date printing services. Even as paperless technology continues to grow in popularity, there are still far too many regular business requirements that can only be met by high-quality office printers to ignore their importance.

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Topics: office equipment, printers

Managed IT Services Could be a Huge Time Saver for your IT Department

Posted by XMC Inc on Feb 25, 2019 8:00:00 AM

A lot of businesses incorrectly assume that there are only two choices when it comes to managing their IT needs: in-house IT services or managed IT services from a third-party. The truth is that both solutions can be combined to provide a comprehensive and complete IT security solution for businesses of all sizes. With managed IT services, businesses can get the support they need while still having the benefit and convenience of on-site, in-house IT staff.

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Topics: managed IT, managed services

The XMC blog provides insights about office technology solutions for small businesses, enterprises, and large institutions.

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